Yearly Archives: 2017

Time for business schools to practise what they teach? This article appeared in AMBITION, the magazine for MBAs and business schools.  For decades business schools could do no wrong …. Read more

Good customer service – what we should all be aiming for. Attracting and keeping our customers, ensuring they come back time and again. However, data, algorithms and perhaps marketing people who don’t quite understand how to use them are resulting in many good customers being turned off and turned away. Not because the product or

This is the third in a series of blogs based on my book – Excellence in Business School Teaching Insights and Recommendations for Faculty, Deans and Directors.I want to highlight how HE sellers understand markets, but HE deliverers largely do not – and this can have serious implications for student satisfaction and success. In many

I typically write about customer focus and service or university and business school education. In this blog, I’d like to change direction. Because, I recently took a group of my Edinburgh MBA students on a study visit to Iceland, to explore business, culture and its impact on the country’s success. I was impressed and inspired

On the 29th March I’ll be speaking at the Universities UK conference, Innovation and Excellence in Teaching and Learning . It looks a good conference and I’ll be running a workshop entitled Teaching excellence – turning the challenge into a strategic advantage for universities. The workshop will follow up to my recently published book, Excellence

Until recently, quality of research has been a key contributor to university rankings. That is changing.  Teaching is about to take centre-stage – or at least become as important as research – and play a critical part for both league tables and funding. What is changing, what is the impact for universities, business schools and