Mark's focus is radically simplifying core processes to deliver exceptional productivity improvements, capability uplift and customer benefits. For over 15 years he has supported many blue chip, public sector, regional SMEs and social enterprises. His success in leading and managing operational performance improvement has been through a pragmatic and systematic way of working grounded in a genuine interest in people and customers. Mark is Managing Director of Velresco, the performance improvement specialists. Before forming Velresco, he worked within blue chip pharmaceuticals where he led research and day to day production activities including implementation of step change process improvement. Mark has a degree and PhD in Chemistry from Leeds University.

Andy has 19 years blue chip and 10 years consulting experience focused on delivering innovation through performance improvement and organisational change. He has specialised in supporting organisations to get the best out of their people and processes to deliver the required impact from innovation to their customers. Andy is a director of Velresco, the performance improvement specialists. Prior to forming Velresco, he worked in consulting and the speciality chemicals industry. Andy has a degree in Chemistry from Huddersfield University and has an MBA from Bradford University.

Martin works with Market Echoes to closely align management and team purpose to the end customer and ultimate sustainable commercial success. Martin provides training solutions and consultancy in personal development, team building, business coaching and solution-finding. He has a reputation as a highly-effective, customer-focused, trainer and, through his international experience and cultural awareness, offers a range of learning experiences. Managers working with Martin become more confident, positive and effective in the work place. Martin is owner of the training and development company Lattitude7. He is a Chartered Engineer and holds a PhD from Leeds University.

After an initial career as an operational and senior manager in the travel industry, Nickie has worked since 1997 as a specialist consultant, assisting leading organisations across the UK, Europe, South Africa, the USA and Australia in analysing, designing and improving the interactions between an organisation, its employees and its customers. She focuses on the human element — the impact of individual behaviours on outcomes and customer perceptions. Nickie is co-founder and Director of Definity. Nickie has a degree in French and German from Durham University and is a professionally qualified, trainer, performance and life coach and NLP Practitioner.

Nick's work with Market Echoes is quite mould breaking — developing sales strategies and capabilities which align with long term customer satisfaction. With a national reputation for delivering performance improvement in sales and business development Nick takes clients from analysis and strategy development through to the design and delivery of sales training, coaching and mentoring programmes to deliver sustainable performance improvement. His focus is always on results which benefit both customer and bottom line — improving performance today for long term, sustainable success and a competitive advantage, whatever the sector. Nick runs his own company, Jorvik Associates.

Victoria Tomlinson is a PR, internal communications, social media and content marketing expert. Her extensive industry experience means that she can develop internal and external communications strategies which result in buy in from internal and external customers alike.Victoria is chief executive of Next-Up, a membership platform for individuals moving on from conventional working life, helping them refine their identity, rework their skills and find new opportunities. A key focus of the business is sharing experiences and tips of peers who have created another career and purpose in their unretirement. Prior to setting up Next-Up in 2018, Victoria ran (and still runs) Northern Lights PR which operates in the UK and UAE. She has also been a director at Ernst & Young and Northern Ballet. Victoria was named Outstanding Communicator 2011 by her industry peers.

With 30 years developing marketing campaigns and strategies bringing vision and experience to a wide range of industries, including leisure, transport, construction, cosmetics, paint & decorating and wall coverings, George is highly skilled at creating visual concepts. He works in tandem with copywriters to implement that vision across all aspects of graphic design, advertising, brand strategy, brand management and marketing. Responsive to the 'thinking' side of design and creativity and focused primarily on design strategy to help clients achieve their objectives, he uses impeccable craft to create effective communications. Successes include Haven Holidays, Hoseasons, Eurocamp, Crown Trade Paint, Anaglypta Wallcoverings, Mercedes-Benz, Goodyear-Dunlop, Guthy-Renker. George is owner of design strategy firm GDS.

Alf started his working life in the hotel and leisure industry working as personnel and training manager for a number of organisations including Thistle Hotels and McDonald Hotels. He has consulted for leading organisations including Boeing and General Motors. From 1999-2015 Alf was a senior lecturer/teaching fellow at the University of Surrey Business School (UK) where he held positions including Director of International Programmes, Group Leader for the People at Organisations department and DBA Director. He has taught widely in the areas of managing human resources, industrial relations and ethics and has written widely on the subject. Alf is Teaching Fellow at University of Sussex School of Business, Management and Economics. He has held a number of visiting faculty positions including at the University of Sussex School of Business Management and Economics; Tias School for Business and Society, Utrecht, Netherlands; Moscow International Business School and the University of Linkoping, Sweden. An acknowledged industrial relations specialist, Alf has been a commentator for BBC TV and radio and Sky TV. As a freelance journalist, he has written for the Times Educational Supplement, The Times, Edge and Professional Manager magazine.